Rider Code of Conduct
Our commitment to professionalism, safety, and respect in every delivery.
Core Principles
Safety First
Follow traffic laws; wear helmet and reflective gear at all times.
Professionalism
Be courteous, wear the uniform, present ID, and maintain a clean appearance.
Communication
Keep customers informed; confirm orders, report delays, and contact support when needed.
Punctuality
Arrive on time; notify customers proactively if delays occur.
Detailed Guidelines
- Daily checks: brakes, lights, tire pressure, oil levels.
- Weekly care: clean and lubricate moving parts.
- Report issues promptly via the app.
- Greet courteously and confirm order specifics.
- Handle items with care; follow special instructions.
- Maintain professional language and demeanor.
- Protect customer data; do not share personal details.
- Use secure passwords; dispose of sensitive docs safely.
- Follow traffic laws and speed limits.
- Carry permits and avoid restricted zones.
- Wear Veloo uniform and reflective vest.
- Display rider ID badge visibly.
- Keep attire clean and presentable.
- Prioritize safety; call emergency services if needed.
- Notify Veloo support and document incident within 24h.
- Use designated bins for waste and PPE disposal.
- Encourage recycling of delivery materials.
